Responsible Gaming
at rebaje —
Play Safe, Play Smart
rebaje is fully committed to providing a safe, fair, and enjoyable gaming environment for every player across Bangladesh. Our responsible gaming tools put you in control — from deposit limits to full self-exclusion.
Our Commitment to Safe Play
At rebaje, we believe that gaming is at its best when it remains a source of entertainment, excitement, and enjoyment — never a source of financial stress, emotional harm, or personal disruption. Our responsible gaming programme is built on this belief, and it shapes every decision we make as a platform serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh.
We understand that for the vast majority of our players, gambling is a recreational activity — a way to enjoy a live cricket match, spin a few slots after a long day, or experience the thrill of a BPL season bet. We want to keep it that way. For the small number of players who may develop an unhealthy relationship with gambling, rebaje has invested in a comprehensive suite of protective tools and support pathways designed to help those players regain control before harm escalates.
Our responsible gaming framework is built around three core principles: prevention, protection, and support. We work proactively to prevent problem gambling through education and platform design, protect vulnerable players through our account tools and identity verification processes, and support those who need help through direct access to our 24/7 support team and external professional resources.
Responsible gaming at rebaje is not a checkbox — it is an ongoing commitment that is embedded into the culture of our platform. We regularly review our policies and tools to ensure they reflect the best available practices in player protection, and we welcome feedback from our players on how we can do better.
Spend Awareness
rebaje provides a clear transaction history and session summary in every player account so you always know exactly how much you have deposited, wagered, won, and lost. Full transparency, at all times.
Reality Checks
Players can configure session time reminders that pop up at regular intervals to remind you how long you have been playing. A small nudge can make a meaningful difference in keeping gaming in perspective.
Proactive Outreach
Our platform monitoring systems flag accounts showing patterns associated with problem gambling. Where these patterns are detected, our support team will proactively reach out to offer assistance and information.
Age Restriction & Verification
rebaje is strictly an 18+ platform. We take underage gambling seriously and invest significantly in identity verification systems to enforce our minimum age requirement across Bangladesh.
Mandatory Age Declaration
Every player must confirm they are 18 years of age or older during the account registration process. Providing false information about your age is a serious violation of our Terms & Conditions.
KYC Verification
rebaje's Know Your Customer process requires players to submit a valid government-issued photo ID before withdrawals are processed. This verification step also confirms that the player meets our minimum age requirement.
Account Suspension
Any account found to belong to a person under the age of 18 will be immediately and permanently suspended. All deposits will be returned to the original payment source; all winnings will be forfeited.
Parental Controls
We strongly encourage parents and guardians to use internet filtering tools and parental control software to prevent minors from accessing online gambling platforms. Keep your account credentials strictly private.
Deposit Limits
One of the most effective tools for responsible gaming is setting a firm limit on how much money you deposit into your gaming account over a given period. rebaje provides flexible deposit limit controls that every registered player can configure directly from within their account settings.
You can set a daily, weekly, or monthly deposit limit in Bangladeshi Taka (BDT). Once your limit is set, rebaje's system will automatically decline any deposit attempt that would cause you to exceed that limit within the defined period. Limits take effect immediately upon activation — there is no waiting period when you lower a limit or set one for the first time.
If you wish to increase a deposit limit, a mandatory cooling-off period applies before the increase takes effect. This delay is a deliberate safeguard — it gives you time to reconsider an impulsive decision and ensures that limit increases are genuinely considered rather than reactive.
Daily Limit
Set a maximum deposit amount in BDT per calendar day. Ideal for players who engage with the platform frequently and want to manage daily spend without restricting overall monthly activity.
Weekly Limit
A 7-day rolling deposit cap that resets on the same day each week. Useful for players who prefer to plan their gaming budget on a weekly basis aligned with their income cycle.
Monthly Limit
A 30-day deposit ceiling that gives you the broadest view of your gaming spend. The monthly limit is the most commonly used tool for players who budget on a salary or monthly income schedule.
How to Set Limits
Log in to your rebaje account, navigate to Account Settings > Responsible Gaming, and select the deposit limit type and amount that suits your situation. Changes are applied instantly.
Self-Exclusion & Time-Out
When a deposit limit is not enough, rebaje provides stronger tools — including temporary time-out periods and permanent self-exclusion — to help players step back when they need to.
Short Time-Out (24–72 Hours)
A brief cooling-off period that temporarily suspends access to your rebaje account for between 24 and 72 hours. Ideal after an unexpected loss or when you simply feel you need a short break. During a time-out, you cannot log in, deposit, or place bets. The pause ends automatically when the selected period expires.
Extended Break (1 Week – 6 Months)
For players who feel they need more meaningful distance from the platform, rebaje offers extended break periods ranging from one week to six months. Account access is suspended for the full duration. You will not receive any promotional communications during an extended break. This period cannot be shortened once activated — it must run its full course.
Permanent Self-Exclusion
If you feel that gambling has become a serious problem in your life, permanent self-exclusion is the strongest action available to you on the rebaje platform. Once activated, your account will be permanently closed and you will be barred from opening any new account on the rebaje platform. This decision is irreversible. All remaining account balance will be returned to your registered payment method. We strongly encourage players considering permanent self-exclusion to also seek professional support.
Recognising Problem Gambling
Problem gambling does not always look the way people expect. It rarely starts suddenly — it typically develops gradually, often beginning in ways that feel entirely under control. Understanding the early warning signs is the first step towards addressing the issue before it causes serious harm.
Problem gambling is recognised as a behavioural health issue that can affect anyone, regardless of income, education level, or personal background. In Bangladesh, as in many other countries, social stigma can make it difficult for people to acknowledge they have a problem and seek help. rebaje wants to remove that barrier by providing clear, non-judgmental information about the signs to watch for.
If you recognise any of the warning signs listed here — in yourself or in someone you know — please reach out. Help is available, and reaching out is a sign of strength, not weakness.
Spending more than you can afford. Gambling with money that was set aside for essential expenses such as rent, food, bills, or children's education is a serious warning sign that gambling has moved beyond entertainment.
Chasing losses. Continuing to gamble in an attempt to win back money already lost — often increasing bet sizes — is one of the most characteristic behaviours associated with problem gambling.
Lying about gambling activity. Concealing gambling sessions, deposit amounts, or losses from family members, friends, or partners is a common indicator that gambling has become a source of shame or anxiety.
Inability to stop or reduce gambling. Repeated unsuccessful attempts to cut down or stop gambling, or feeling unable to resist the urge to gamble even when you intend to stop, are clear signs of a loss of control.
Gambling to escape negative emotions. Using gambling as a way to cope with stress, anxiety, depression, loneliness, boredom, or grief is a high-risk pattern that can quickly escalate into dependency.
Neglecting work, relationships, or health. When gambling begins to take priority over professional responsibilities, personal relationships, physical health, or daily self-care, it has moved beyond recreational activity.
Borrowing money to gamble. Taking loans, selling possessions, or borrowing from family and friends specifically to fund gambling activity is a serious warning sign requiring immediate attention.
Self-Assessment Checklist
Answer these questions honestly to get a clearer picture of your relationship with gambling. If you answer "yes" to three or more of these questions, we encourage you to take a break and speak with our support team.
Have you ever gambled more money than you originally planned to spend in a single session?
Have you ever gambled to try to win back money you previously lost (chasing losses)?
Have you ever hidden your gambling activity or the amount you have spent from someone close to you?
Have you ever felt irritable, restless, or anxious when trying to reduce or stop gambling?
Have you ever borrowed money or sold personal items specifically to fund gambling?
Has gambling ever caused you to miss work, neglect family responsibilities, or skip important personal commitments?
Do you find yourself thinking about gambling frequently — planning your next session, reliving past wins, or calculating how to recover losses — when you are not actively playing?
Have you ever gambled as a way to escape problems, stress, or negative emotions rather than purely for entertainment?
Support Resources & Help
rebaje strongly encourages any player who believes they may have a problem with gambling to seek professional support. Our platform tools are important first steps, but a trained counsellor or support organisation can provide structured, ongoing help that goes far beyond what an online gaming platform can offer.
Problem gambling is a recognised health condition, and effective support is available. The organisations listed below provide free, confidential advice and counselling services. You do not need to be in a crisis to reach out — early intervention leads to better outcomes, and making the call before things reach a breaking point is always the right decision.
If gambling is causing financial hardship, we also recommend speaking with a financial counsellor who can help you manage debt, create a recovery budget, and rebuild financial stability alongside your gambling recovery journey.
National Mental Health Helpline (Bangladesh)
The Government of Bangladesh operates a national mental health helpline that provides free, confidential support for a wide range of behavioural and emotional health concerns, including gambling-related distress. Available in Bangladesh during standard hours. Contact details are publicly available through the Directorate General of Health Services (DGHS).
Gamblers Anonymous
Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are available online and in person in many countries. The GA 20 Questions self-test is a widely recognised screening tool for problem gambling.
GamCare
GamCare is a leading international provider of free information, support, and counselling for problem gamblers and their families. Their online resources, live chat support, and forum communities are accessible to players in Bangladesh at any time. GamCare's resources are available in multiple languages and formats.
Tips for Healthy Gaming
Set a Budget Before You Play
Decide on your entertainment budget for the session before you log in. Treat it like the cost of a cinema ticket or a meal out — money you are happy to spend on an enjoyable experience, not money you need back.
Set a Time Limit
Decide how long you want to play before you start, and stick to it. Use a phone alarm or rebaje's session reminder tool to give yourself a clear signal when it is time to stop, regardless of whether you are winning or losing.
Never Chase Losses
Accept that losing is a normal part of gambling. If you have reached your budget limit and lost, log out. Do not deposit more money to try to recover losses — the odds do not improve because you have already lost, and chasing is how small losses become large ones.
Play for Fun, Not Profit
Approach every session with the mindset that gambling is entertainment, not a financial strategy. The excitement of cricket betting or a slot spin is the product you are buying — any winnings are a bonus, not an expectation.
Take Regular Breaks
Step away from the screen regularly. Fatigue and long sessions can impair judgement and make it harder to stick to your limits. A short break to make tea, go for a walk, or speak with family is always a good idea.
Avoid Gambling Under Stress
Do not gamble when you are feeling anxious, depressed, upset, or under pressure. Emotional states can cloud judgement and make it easier to overspend or make impulsive decisions. If you are having a difficult day, choose a different activity.
Contact rebaje Support
Our responsible gaming support team is available around the clock. Whether you want to activate a self-exclusion, ask a question, or simply talk to someone about your gaming habits, we are here for you.
We Are Here for You — 24/7
If you are concerned about your gambling behaviour, or if you would like to activate a deposit limit, time-out, or self-exclusion on your rebaje account, please reach out to our dedicated support team. All responsible gaming requests are handled with complete confidentiality, zero judgment, and immediate action. There is no waiting period for protective measures — we act the moment you ask.
Email us at the address below. Our team responds within minutes during peak hours and within a few hours at most during quieter periods. Available every day of the year, including Eid, public holidays, and BPL season.
⚠️ This email address is for plain-text display only and is not a clickable link. Please copy the address and paste it into your email client.
Instant Action
All requests to activate protective tools — limits, time-outs, or self-exclusion — are processed immediately upon receipt. No delays, no cooldowns on protective measures.
Full Confidentiality
Your responsible gaming enquiries are handled privately. No information is shared with third parties, and your account activity related to responsible gaming is never used in marketing.
Trained Staff
Our support team members who handle responsible gaming enquiries receive dedicated training in problem gambling awareness, active listening, and appropriate referral to professional services.
Play Responsibly — Enjoy rebaje
Now that you know about our responsible gaming tools, explore everything rebaje has to offer — always within your limits, always for fun.